Returns & Refund Policy

Last Updated: October 4, 2026

At Clysta, your satisfaction matters to us. We want you to love every piece of jewellery you purchase from our store.

If you are not completely satisfied with your purchase, our Returns & Exchange Policy explains how you can request assistance.

1. Return Eligibility

We accept return requests within 7 days of delivery, subject to the following conditions:

• The product must be unused, unworn and in its original condition.
• The product must be returned with its original packaging, tags, accessories and any complimentary items received.
• The product must not show signs of damage, alteration, misuse or wear.
• Proof of purchase, such as an order confirmation or order number, must be provided.

Products that do not meet these conditions may not qualify for a return, except where applicable consumer protection laws require otherwise.

2. Exchange Policy

If you wish to exchange an eligible product for another design or item, you may contact our support team within 7 days of delivery.

Exchanges are subject to product availability and approval after inspection.

If the replacement product has a higher price, the difference must be paid by the customer. If it has a lower price, the difference will be handled through an agreed refund or store credit, as applicable.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, incorrect or significantly different product from what you ordered, please notify us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

• Your order number.
• Clear photographs or an unboxing video showing the issue.
• A brief description of the problem.

Our team will review the request and arrange an appropriate resolution, such as a replacement, exchange or refund, depending on the circumstances and applicable law.

Please retain the original packaging until the issue has been resolved.

4. Non-Returnable Products

For hygiene and product-protection reasons, certain items may not be eligible for return or exchange, including:

• Earrings and other products that involve direct body contact, where applicable hygiene restrictions apply.
• Personalised, customised or made-to-order jewellery.
• Products explicitly marked as non-returnable before purchase.
• Products damaged due to improper handling, misuse or unauthorised alteration by the customer.

These exclusions do not affect your rights regarding defective, incorrect, damaged or misrepresented products under applicable law.

5. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

Step 1: Contact us at support.clysta@gmail.com or +91-7007919153 within the applicable return window.

Step 2: Share your order number, reason for return or exchange, and supporting photographs or videos if required.

Step 3: Our support team will review your request and share the next steps, including the return shipping instructions, if approved.

Step 4: Pack the product securely with its original packaging and return it using the approved method.

Step 5: Once we receive and inspect the product, we will notify you about the outcome of your request.

Please do not ship any product back before contacting our support team.

6. Refund Policy

Refunds are applicable for eligible returns and other circumstances where a refund is required or approved.

Once your returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be initiated within 5–7 business days. The time taken for the amount to reflect in your account may depend on your bank, payment provider or original payment method.

Where possible, refunds will be issued to the original payment method. If that is not feasible, our support team will coordinate an appropriate alternative.

Any mandatory refund rights under applicable law will be honoured.

7. Return Shipping Charges

For eligible returns due to a change of mind, the customer may be responsible for return shipping charges, provided these are communicated clearly before purchase.

If a product is received damaged, defective, incorrect or materially different from its description, Clysta will arrange an appropriate resolution, including return shipping where applicable.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the applicable return process.

If an order is cancelled successfully after payment, the eligible refund will be processed to the original payment method or another agreed method, subject to applicable law.

9. Contact Us

For return, exchange, refund or cancellation requests, please contact:

Brand: Clysta
Email: support.clysta@gmail.com
Phone: +91-7007919153
Website: https://clysta.shop/

We are here to help make your shopping experience with Clysta smooth and hassle-free.